KG
Kyle G

1 reviews | Active since Jul 2015

14 Jul 2015, 11:27

Raw Burgers served

Good Day<br> <br> I visited your branch yesterday with my Fiance and Mother in laws family.<br> We were served in a very courteous manner and our orders were taken in a timely fashion,upon receiving our orders we all tucked in as we were famished from the day.<br> After eating from my burger i noticed it was what I thought was a little raw, I decided to not ruin the evening our our experienced and had another bite, at that stage i noticed the meat(patty) falling apart as i ate it.<br> I went outside to get some air and my Mother in Law spoke to the waiter who promptly decided to bring us a new 1. <br> Unfortunately id last my apatite by then and at this stage am still feeling ill from this experience.<br> <br> So what im asking is to please check what you give your customers, ive never had a issue with Spur before and I would like to keep it as one of my favorite restaurants, but this experience has not only left me out of appetite for Spur, but ill as-well.<br> Anyway everything else was spot on.<br> <br> Hope my comments help for the future.<br> Kind Regards<br> Kyle Graham Grainger

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply16 Jul 2015, 10:34
Official
Hello graingerk,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care