JS
Jessica S

1 reviews | Active since May 2011

06 Jun 2015, 16:42

Rather disgusting

WE went to River Hawk Spur for lunch today<br> I ordered a full portion of plain chicken wings, and imagine my horror when I pulled a wing out of the bottom of the plate of wings and it had a bite out of the wing. <br> I immediately called the Manageress Ottie, who took my plate of wings back to the kitchen and replaced it with a half portion of wings as I hadn't had more than a few wings out of the full portion.<br> She apologised profusely and said that it wouldn't happen again. She also gave me a Spur Voucher to apologise for the inconvenience<br> This is the second time I have ordered wings at that restaurant and the wings were not up to standard.<br> <br> Please can you ask the manager of the restaurant to look into the quality control of the food coming out of the kitchen there as it seems not to be up to Spur standards

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply08 Jun 2015, 14:45
Official
Hello Jessicasch,

Thank you for taking the time to share your visit to Smokey Ridge Spur with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.

We apologise to you for any discomfort this might have caused during your visit.

Kind regards
Customer Care