1 reviews | Active since Feb 2016
****** FOH manager
<p>I went to bright water commons spur on Sa****ay night with my boyfriend for supper and I must say I was not impressed at all with the behavior of the foh manager whose name is Jaco who happens to be a Caucasian. The guy is simply ****** it's disguisting ..not even once did he come to check on us or anything or even find out if the food was OK or not yet there was a white family of 4people about 2tables in front of us and he checked on those white customers 3times and as for us he will just walk right past us as if we are invisible. We are patrons of that bright water spur but such behavior from a manager is totally unacceptable and unjustified because there's no race that is better than the other we are all paying customers and need to be treated equally.. </p>
Hi Precious,
Thank you for sharing your experience at Brigh****er Spur with us. We are concerned that you feel you were ignored by management as customer interaction and satisfaction is important - we will investigate and address your concerns. ****** is a very sensitive issue and we can assure you that it has no place at Spur.
Once internally addressed, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Hi Precious,
Thank you for sharing your experience at Brigh****er Spur with us. We are concerned that you feel you were ignored by management as customer interaction and satisfaction is important - we will investigate and address your concerns. ****** is a very sensitive issue and we can assure you that it has no place at Spur.
Once internally addressed, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
