POOR SERVICE FROM MANAGERES AND WAITER _ PAYMENT EXCUSES UPON ****ING EXCUSES

Yesterday afternoon I took my son to San Pedro Spur / Panaroti’s for dinner, and honestly, I regret every second of it.

Upon arrival, we were told Spur is under renovation and that there’s a limited menu available. Fine — no problem. We decided to stay and eat anyway.

BEFORE ordering, I made damn sure to ask TWO waiters if we could use our Vodacom gift card worth R200. Both of them clearly said, “Yes mam, you can.” I ALSO asked if we could use the R50 Spur app voucher — again, confirmed with a “Yes.”

So we ordered, based on THAT information.

When the bill came, we told the waitress to redeem BOTH vouchers — BOTH. The manager then comes over, asks for my details, phones head office using her own phone (already a red flag), and apologizes for the delay.

Then comes the absolute bull****.

ONLY the R50 voucher was app****. Suddenly, I’m told the R200 gift card “cannot be used” because of renovations and NO WIFI.

ARE YOU ****ING SERIOUS???

So before ordering it’s “Yes mam, no problem,” but when it’s time to pay, suddenly it’s “Sorry”? The manager and waiter just stood there shrugging like idiots, repeating “Sorry” as if that fixes anything.

WHAT KIND OF **** SERVICE IS THIS???

Because of YOUR incompetence and lack of communication, I had to pay R200 out of my own pocket — money that was meant for my GROCERIES. And your response? “There’s nothing we can do.”

*** MAN!!! That’s not my problem — that’s YOURS.

And to make it even worse, the manager and waitress had the AUDACITY to say: “We’ll see you next time, then you can use the voucher.”

**** NO. There will NOT be a next time.

This is the LAST time I support San Pedro Spur OR Panaroti’s in Randfontein. We’ve literally been avoiding other places like Hennie’s out of loyalty, but clearly loyalty means **** ALL to you.

You mislead customers, give false information, and then expect them to just accept it and pay up? Absolutely NOT.

Management or Head Office has 24 HOURS to contact me, fix this mess, and refund my R200 — because I am NOT taking the loss for YOUR useless systems and pathetic service.

I am DONE.

San Pedro Spur and Panaroti’s — you’ve lost a loyal customer for good.

SORRY NOT ****ING SORRY.