KA
Kevin A

1 reviews | Active since Dec 2015

26 Dec 2015, 17:01

Poor Service at Apache Spur, Cape Town

I visited the Apache Spur in Strand Street, Cape Town at about 21h15 on Tuesday 22 December 2015 after attending a show. As we had a 12-year old kid with us who needed something to eat, we decided to go to the Spur, we were three adults and one child. The waitron at the door told us that they are closing at 10pm and cannot take any more orders. I then asked if we could have coffee and she said the coffee machine was switched off already. At this point she started talking to a female colleague of hers in Xhosa. I interrupted her and asked her if we could maybe sit down for a quick dessert. She then told me she will go and check in the kitchen and left. We waited for about 15minutes for her to return, and left when never returned.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply29 Dec 2015, 10:30
Official
Hello Kalex,

Thank you for alerting us to your experience at Apache spur on the 22 December. It is disappointing to note that you were not seated and provided with Spur hospitality.

We will address your disappointment with the owner/operator of this Spur so that we can provide you with feedback as quickly as possible. Please accept our apology for any inconvenience caused on the night and be assured that every effort will be made to resolve your complaint.

Kind regards
Bev Cornwell
Customer Care Manager