cA
charlene A
1 reviews | Active since Mar 2014
17 Dec 2015, 15:16
poor service
On 16 desember i went to elpaso spur. First i received my coke and the Glass was dirty got the managar andrew to get me a clean new Glass it came back the second time with juice bits flouting ontop got manager andre to replace it again this time he had a bad attitude towards me put het 3rd glas in front og me saying 3rd time lucky..when the food came my baked patato was rock hard but left it due to the aditude i have already received..after that i had to pay extra for the veggies thats encluded in the kids meal...i great big wast of my money...and management made it even worse
Helpful (0)
Replies (1)0
Replies (1)
Spur Steak Ranches's replyOfficial
18 Dec 2015, 14:56Hello anke0802,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kinds regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kinds regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply18 Dec 2015, 14:56
Official
Hello anke0802,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kinds regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kinds regards
Nicole Lewis
Customer Care