RA
Rj A
1 reviews | Active since Mar 2009
21 Mar 2016, 09:49
Poor quality take aways
I had just finished my shopping at a mall nearby and decided to get a combo take away meal from the Maverick Spur nearby. Upon reaching home and opening the take away packages, I realised that the buffalo wings were just plain fried and served dry without their famous tangy sauce. Needless to say, I left the food and went out to buy food at another restaurant nearby. Unfortunately I could not take it back to Spur as I live approximately km's away. <br> What a way to spoil a meal I was so looking forward to enjoy. Being my first visit to this restaurant will now be my last as this experience is certainly a risk to the an otherwise great brand.
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Spur Steak Ranches's replyOfficial
22 Mar 2016, 08:52Hello Rafale F3R,
Thank you for sharing your take-away experience. It is standard practise that a manager (or senior person) check the take-away with the customer before leaving the premises to ensure that all products ordered are there and prepared as per the order. We are disappointed that it sounds as though this was not the case in your instance.
Please allow us to address your concerns with the owner/operator at Maverick Spur and we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your take-away experience. It is standard practise that a manager (or senior person) check the take-away with the customer before leaving the premises to ensure that all products ordered are there and prepared as per the order. We are disappointed that it sounds as though this was not the case in your instance.
Please allow us to address your concerns with the owner/operator at Maverick Spur and we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply22 Mar 2016, 08:52
Official
Hello Rafale F3R,
Thank you for sharing your take-away experience. It is standard practise that a manager (or senior person) check the take-away with the customer before leaving the premises to ensure that all products ordered are there and prepared as per the order. We are disappointed that it sounds as though this was not the case in your instance.
Please allow us to address your concerns with the owner/operator at Maverick Spur and we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your take-away experience. It is standard practise that a manager (or senior person) check the take-away with the customer before leaving the premises to ensure that all products ordered are there and prepared as per the order. We are disappointed that it sounds as though this was not the case in your instance.
Please allow us to address your concerns with the owner/operator at Maverick Spur and we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager