1 reviews | Active since Mar 2016
Poor managment
Clients in smoking section was having the music very loud, outside client requested them to just turn it down a bit as they have been working on a project. Clients in the smoking area was intoxicated and came out making comments and using foul language at the clients sitting outside telling them to go somewhere else as they were spoiling their fun.<br> He went to the manager and spoke to him on his way back he once again told the client to go to the Irish Harp as they have been banned there there were no intervention by the Manager on duty.<br> After going back into the smoking section they kept on swearing at the customers sitting outside, as if nothing can be heard through the window. When leaving 3 of the men were creating a scene in from of all the clients in the restaurant, and still no reaction from management.<br> After they left the restaurant the Manager came to the table after approximately 15 minutes pretending that he was not aware of the situation. I feel that abuse in a family restaurant is not acceptable and clients should not be left in a situation like that as the abusers were men and the victims were women.
This is extremely concerning for us and we thank you for alerting us to what happened during your visit to Cancun Spur.
Please allow us to investigate this with the owner/operator so that we are in a better position to provide feedback. We apologise to you and your family for any inconvenience or frustration caused during your visit at Cancun Spur.
Kind regards
Bev Cornwell
Customer Care Manager
This is extremely concerning for us and we thank you for alerting us to what happened during your visit to Cancun Spur.
Please allow us to investigate this with the owner/operator so that we are in a better position to provide feedback. We apologise to you and your family for any inconvenience or frustration caused during your visit at Cancun Spur.
Kind regards
Bev Cornwell
Customer Care Manager
