Poor Hygiene and Substandard Service

Spur steak ranches...

When we got in, most tables were empty but not cleaned. We complained to the guy who was assisting us (Goodman) but he gave us an attitude and still allowed us to sit while he said he is fetching the wet cloth. We showed him the disinfectant station that had the cloth and disinfectants next to the table but he ignored us and went somewhere to fetch just the cloth. He did not even disinfect.

My concern is that he allowed us to sit down on the table that was not disinfected which exposed us to bacteria. It is a disgrace that we asked for the manager and the lady by the name of Azel said she is the manager (Anzel) but she did not bother to come and hear our concern that led us to ask who was the manager. She just said there's two of them and continued with whatever she was busy with as if we did not matter at all.

We then decided to leave to have a clean and safe environment at the restaurant next to Spur (Cappuccinos). Tables at the next door restaurant were very clean and the waiters and management there were very professional and welcoming. Unlike Spur waiters who take time to attend to us.

This is not the first time Azel fails to take clients feedback seriously. I guess it is because she is related to the owner of Spur Steak Ranches Secunda hence she does not care.