LF
Lourens F

1 reviews | Active since May 2016

02 Aug 2016, 08:42

POOR food at spur

<p>After many options of restaurants I have decided to take my wife out to Spur for our first wedding anniversary, the waitress came and introduced herself, took our drinks orders and firstly brought me a double brandy in a single glass, but thats not the problem, when she brought the drinks she then took our dinner orders which was steak for both of us, after 45 minutes having placed the order the waitress havent returned to follow up on drinks orders neither our food. when she eventually arrived she only deliver a salad, five minutes later the steak came, my wifes was ok, but she only brought my steak without any union rings, when I started eating my steak was ice cold, I sent it back and whilst waiting my union rings only came, also ice cold, I was really upset, but held back the frustration, then 15 minutes later my steak arrives and my wife had finished her dinner. Due to the steak being sent back for heating, the steak was totally over cooked. I really had the worst wedding anniversary. I would think twice before going to spur again.</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply04 Aug 2016, 09:51
Official

Thank you for taking the time to share your visit to Amigo Spur with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.

We apologise to you and your wife for the poor experience you had on your anniversary as well as any discomfort this might have caused during your visit.

Kind regards

Nicole Lewis

Customer Care