POOR CUSTOMER SERVICE

I received the most disturbing and disgusting service as one of the loyal customers from Texamo Spur, The Glen Shopping Mall, Johannesburg South. I called twice approximately at 11:27 and 13:20. I spoke to two ladies. The first lady I spoke to I asked her to confirm what's the total amount for my vouchers because I got an additional voucher for my birthday. They both confirmed that the vouchers are worth a total of R150. I then called the second time to place my order of The Double Pattty Burger Meal for collection. I even went as far as confirming my alternative contact number with the lady. To my disbelief and shock, upon arrival I was told that I need to pay R50 because one of the vouchers is for another different Spur branch which is in Golden Falls, Columbine Avenue. First and foremost, I wasted my fuel and time and airtime throughout the whole entire process. R50 is nothing. Secondly I asked the lady why didn't she call me to tell me because I do not have any banking apps as I have a new phone and I left all my cards at home. I even asked her why didn't she double check to inform me after I gave and confirmed all my relevant details. Her response was just a lousy and arrogant "Sorry." This is totally unacceptable and head office needs to attend to this and train their staff. The waitresses name was Lenelwo or Lenelwa. I have been a loyal and faithful customer for the Spur Group for an enormous amount of years. No one must just make an order and assume that the customer will pay the balance without even confirming with the customer. That is totally unacceptable and *********.