Poor customer service by untrained staff!!

We went to Spur Plattekloof yesterday with the hope of having dinner. Upon our arrival, we were told that they can't help us, because of the power cuts. It's not so much that they couldn't help us because of Eskom that was the problem for me, but the attitude with which we were brushed aside by the staff.

There was another lady asking them if they could wait and have drinks while they wait for the power to come back on, the response was again very blunt and without customer service etiquette. In fact, it was just plain rude!!! The lady just said, No!

I've been in customer service for more than 20 years and your staff and management needs intensive training. This was the second time that we had experienced this.

You are losing, and are going to lose more business due to this terrible, untrained staff you have. I was trained in hospitality to never just say no we can't help, you have to be more accommodating. Power or no power. Have a limited menu while there is no power but don't drive away your customers. We are the reason you have a business!!