poor customer service

yesterday at 16:39 i phoned spur Braamfontein to place an order for my mom and i can't remember who i spoke to, i order a warrior combo with veggies and i said i'll come and collect at 5pm, the guy said it would be ready in 15min time,i got to spur at 5pm and my order was not ready, Sipho asked to give them 4min as the chops burnt what the hell! and then he comes again to ask if i'd like my combo with chips or veggies? it seemed like they were disorganized, my order came at 17:12. when i got home my mom opens her box and guess what? the chops were burnt! and half done! i will never ever again buy from spur!!ever!