Poor Customer Experience - Spur Southgate Mall

<p>I work in the customer service industry and one thing I always focus is making sure my staff is trained on how to conduct themselves with conflict management.</p> <p> </p> <p>The waiter whom served me, brought my order and as I had realised he didn't understand what I had asked for, I tried to amend it. Instead of him being courtesy and understanding he consistently interrupted me and told me to keep quiet as he wants to speak. I don't understand how he thinks speaking in such a way is professional but I don't appreciate such. as I was willing to amend hinges without escalation as mistakes happen but the moment as a customer you are told to keep quiet, I see you flaw in how one.must conduct themselves.</p> <p> </p> <p>Very disappointed in my experience as Spur Southgate mall, and my attending waiter Themba.</p>