bK
bafana K

1 reviews | Active since Nov 2015

19 Nov 2015, 08:03

poor

Hi <br> <br> My name is Bafana Kgaditsi yesterday i was at spur and i must say they served me ****y food,the fish had bones and it was watery and undercooked.i asked for a manager and he asked to change plate for something else,he took a plate full of fresh and well cooked chips and he served us a plate full crispy chips and pieces of sweet ribs instead of a rack with no salads and they charged me full price,my wife is pregnant and they served her a fish of bones too and undercooked.on top of that the staff was making noise,singing and laughing not caring about the customers around and my food took 15 minutes to be served but it was undercooked.in not happy and i want this to be dealt with.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply20 Nov 2015, 12:15
Official
Hello kgaditsib,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care

Best regards,