Please get good training staff in your store

Good day,<br> <br> My name is Marianna Lewies, I had a very bad day yesterday at Gordonsbay spur, it was my child's birthday and i invited my mother to join us, firstly we had to wait more than a half and hour for service than the waiter came and asked us if we going to order i said yes and we waited so long for our food to arrived, when the waiter arrived with the food my mothers steak were undone and there were no salad in my husband's plate i am so disgusting because it is not the first time i had this experience with them it is now the second time as i took it for my first time not to complain, but now this on my child's birthday is unacceptable, i am very, very disappointing as for our dirty plates that also stand a long time on the table, as for the other waiters who were just standing there and chat and not to help us is so not on. <br> <br> kind regards<br> M. LEWIES