Plattekloof Spur fails to deliver yet again

After a previous incident when I placed a call and collect order, I arrived to find the order had had not even started, I raised a concern with the restaurant. I was contacted by management explaining that the reason for the issue was a "printer" error, but measures were put in place to ensure this would be rectified. 2 weeks later I arrived to collect my order and was again shocked to see that the waffle batter was only being poured onto the waffle iron when i arrived to collect. The rest of the order was done, so by the time the waffle was done, the rest of the order was cool/cold. If they are unable to effectively perform the call and collect service, then they should not offer it and waste customers time. With the tough times that restaurants have experienced, one would would expect them to have "upped' their game, but clearly they don't care. I have tried my bit to support the restaurant industry and this establishment in particular, but after these 2 incidents, I will definitely take my business elsewhere