Piketberg Spur Grill and Go

Phoned spur grill and go in Piketberg and ask for two burgers. The person said 5 to 10 min but it took an Hour to get the food. On recieving the food it was cold. This is the kind of serves spur is connected to i would be ashamed. This is not the first time it hapens but wil surly be the last time.