Payment reversal

On the 26 September 2015 bought a meal for both people of which costed R339.70 therefore made payment via electronic machine and firstly reported as error but the transaction was taken from my account and made a second transaction and it was approved on Spur account which was R339.70 , and told manager the amount was reported on my phone that two payment were made and was told within 24hrs it will reverse the amount. I went to Spur to notify the manager 24hrs has passed and no reversal were made. We contacted the bank that works with Spurs to report the matter but still problem not solved telling me about 5 working days and im a customer to them need to use the money i am disappointed in how the handle electronic payment queries, because i has to go to standard bank with the manager of Spur to verify payment made on my bank account and the lady at Standard bank told them Spur made two payment from my account but now they failing to reverse my money and telling me the money is between FNB account as Spur holder and not with their Spur account. Such incidents of network error happen and dealt with fast nut Spur service is not efficient in handling such. I am truly disappointed