tM
trusha M

1 reviews | Active since Dec 2015

20 Dec 2015, 21:01

pathetic services

Arrived at the place wud no introduction of the waiter, then as per the menu they refused to do alternatives to the items on the menu, the manger herself was slow n arrogant wud no sense of good customer service. As we do not consume pork or beef, we asked for the ribs to b exchanged n the waiter n manger bluntly stated they will not. The meal menu for the fish n chips had the option of rice n wen order was brought forth the waiter then stated they do not have stock, unprofessional n frustrating as it was my birthday n it was suppose to b a good family dinner after a long day at work. The manger was Slo n waiter was Smanga.as a person at the forefront of a place like spur the ppl in charge need to b fast, effective, efficient, portray good customer service n have a good attitude.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply23 Dec 2015, 09:31
Official
Hello trusham,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Nicole Lewis
Customer Care