pathetic service at Malvern Spur

I would like to share possibly the worst service I have experienced at any restaurant. My fianc? and I enjoy to go to our local Spur for breakfast when ever we get the chance but after my experience today I will begin to look elsewhere for a much more efficient and delightful service. I had to wait 45 minutes to get a table. My coffee was brought to my table where as I had to ask them to clean the table multiple times as it was dirty from the patrons that sat there before us. I had to wait a further 45 minutes and still no food. How long does it take to get bacon and eggs? People had been seated 10 to 15 minutes after us and had received their food and had finished eaten and our food was still nowhere in sight. The manager wasn't even capable of even assisting in anyway. Being upset that it takes over 90 minutes just to eat I asked for my bill before my food arrived. I gladly paid for my coffee and was asked by the cashier if the change was for the waitress, the dam nerve. Clearly there needs to be some kind of improvements made at this establishment because they have now lost a very long and loyal customer.