NM
Nerice M
1 reviews | Active since Mar 2016
15 Mar 2016, 13:35
Pathetic Service
Last night we went to the Spur at Bedford Center, what was suppose to have been a family supper turned in to a nightmare. I have taken pictures of the Kiddies meals we received...It was dry, burnt and not at all appealing to even look at. In addition to this my mum is a vegetarian and we ordered a veg burger for her, to our surprise after the first bite, she was astonished to find that it was in fact a beef burger. We left the restaurant within 45 minutes, displeased and furious. When we brought this to the Manager's attention he gladly swapped the meals out ...without an apology. I am utterly disgusted and will in no way ever return there.
Helpful (0)
Replies (1)0
Replies (1)
Spur Steak Ranches's replyOfficial
16 Mar 2016, 13:06Hello N.Moodley,
We appreciate you giving us the opportunity to address your concerns with Cherokee Spur. Burnt, dry, unappealing and incorrect meals are definitely not the Spur norm and will be internally investigated with the owner/operator of this Spur.
We sincerely apologise for this mishap and assure you that we will be in touch to offer feedback shortly.
Thank you for alerting us to your Spur visit.
Kind regards
Bev Cornwell
Customer Care Manager
We appreciate you giving us the opportunity to address your concerns with Cherokee Spur. Burnt, dry, unappealing and incorrect meals are definitely not the Spur norm and will be internally investigated with the owner/operator of this Spur.
We sincerely apologise for this mishap and assure you that we will be in touch to offer feedback shortly.
Thank you for alerting us to your Spur visit.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply16 Mar 2016, 13:06
Official
Hello N.Moodley,
We appreciate you giving us the opportunity to address your concerns with Cherokee Spur. Burnt, dry, unappealing and incorrect meals are definitely not the Spur norm and will be internally investigated with the owner/operator of this Spur.
We sincerely apologise for this mishap and assure you that we will be in touch to offer feedback shortly.
Thank you for alerting us to your Spur visit.
Kind regards
Bev Cornwell
Customer Care Manager
We appreciate you giving us the opportunity to address your concerns with Cherokee Spur. Burnt, dry, unappealing and incorrect meals are definitely not the Spur norm and will be internally investigated with the owner/operator of this Spur.
We sincerely apologise for this mishap and assure you that we will be in touch to offer feedback shortly.
Thank you for alerting us to your Spur visit.
Kind regards
Bev Cornwell
Customer Care Manager