Pathetic service

Thanks to Spur and Mr Delivery I they ruined my birthday on 16 June.After receiving bad service from Spur and mr delivery previously, maybe this time it will be different.Instead of going to spur my kids wanted to stay at home and order in,what a disater.first when I call they couldn't take the call cause their operators are busy they will call me back,I waited for 15minutes no phone call I then called back.my order was taken.then the waiting started,after making numerous phone calls they were stiill not coming with our food.the I was called for directions,and promised in next 5min..eventually the driver call he can't find our complex, my husband had to go get him on our corner.then the food arrives,ice cold and no suprise the order is incomplete just like the previous times.then the manager argues with me that the order can't be incomplete yet I checked infront of the driver,then I had to wait another.hour for chips and onion rings,this is pathtic and everytime all the say is sorry,this time I refused to pay,twice before the same problem with spur,incomplete orders. I'm disgusted in the service we receive everytime from spur without any apology,thanks for ruining my birth day