1 reviews | Active since Oct 2016
Own order
On the 21/09/19 I and my partner went to Spur Maponya mall to have lunch and we were assisted by the lady called Sbongile, I'm not going to lie she was a good waitress. We ordered combo special, drinks and salad (chicken, avo & bacon) I made it clear to her that I want half salad not full salad but she decided to bring her own choice and we had to pay for what we did not ordered. I realised later that when you order a combo it comes with a free sauce, she did not bother to ask whether we want the sauce or not when I ask about the sauce she said we should have asked for it whereas it is her responsibility to ask. I was so disappointed with the service she gave us I felt like she took advantage of us because we were nice to her she felt that she can give us what she wanted to give us not what we ordered, I understand that she is trying to increase sales but she should do it in a right way by persuading customers not in a wrong because the branch is going to lose customers because of people like her. Basically the point is she gave us the size of the salad that we did not order we had to pop out extra cash because of that and she deprived us sauce that comes with a combo special. I never experienced any problem with Spur customer service until yesterday. I'm really unhappy I must say!
