1 reviews | Active since Oct 2010
OILY FOOD
We went to Spur Primrose today 2016-01-03 to celebrate my birthday. The service was very slow. I could understand if they were busy but they weren't so busy. The crumbed mushrooms was over cooked and the crumbs was hard. Even the Beef Cheddamelt Schnitzels crumbs were over cooked and hard. We order Pecan Nut Sunday and the ice cream was so runny - I could have used a straw to sip it. I am highly disgusted with this Spur. Previously the service was excellent but now they it is getting worse and worse. I took photo's of the amount of oil in my plate when I moved my Chicken Schnitzel to one side. I did not even eat it - as I was highly disgusted with all the oil in my plate. Previously I also complained but up until now no one even responded on their website.
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care