LB
Lourens B
1 reviews | Active since Mar 2009
11 Aug 2015, 13:52
Oil Extravaganza
I do not know if my luck is just cursed with Spur??? <br> <br> Usually it is bad or no service, but today was the ultimate. I ordered a sirloin steak with baked potato & onion rings. The onion rings were a pale mush with ZERO crunch. Seriously - not one piece of the onion sludge was crispy. <br> This was my second bad experience at this branch. I will not be back. <br> <br> If you cannot get your signature onion rings right - it explains it all.<br> <br> The manager did come around & apologised. But too little too late.<br>
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Spur Steak Ranches's replyOfficial
12 Aug 2015, 13:47Hello Bayliss,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply12 Aug 2015, 13:47
Official
Hello Bayliss,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care