JS
Jo-Ann Schaper
1 reviews | Active since Oct 2014
05 Nov 2015, 15:01
off food
On Monday my parents, husband, son and I decided to try out the new spur in Sunninghill. We waited over 45 minutes for our food and once it finally arrived it tasted horrible, half of it was ice cold, the beef burger patties were quite literally cremated, the chicken burgers had the most vile taste, the spinach was ice cold and tasted funny. We were so hungry that we just ate it. It wasn't even 30mins later where we all started getting sick. Had runny tummies for 2 days. We are extremely disappointed and won't be going back there.
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Spur Steak Ranches's replyOfficial
09 Nov 2015, 14:37Hello joschaper,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply09 Nov 2015, 14:37
Official
Hello joschaper,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care