1 reviews | Active since Mar 2015
Not swiping Spur family card
<p>I visit my local Spur quite often - Shawnee Spur in Sunninghill, however on two ocassions they did NoT swipe my spur card to earn points!!! As I can see on my spur app the points are not there, what is the use of the card then???</p> <p> </p> <p>I have been paying with my card and can prove I have been there on the 25 April and on 30 April and spent R 1055.50 and yet no points??</p>
Hi Johlene,
Thanks for alerting us to this issue. As with most loyalty programs, no card = no points but if your Family Card is presented, the waiter/manager must swipe your card for points. If they are offline, they will need to follow a manual process - but there is no reason why (if you have presented your card) that the points are not accumulated.
Each time points are accumulated, you should be presented with an Accumulation Receipt - if not, please ask them to provide one for you. We will get in touch with you to ensure that the missing points are accumulated.
Kind regard
Bev Cornwell
Customer Care Manager
Hi Johlene,
Thanks for alerting us to this issue. As with most loyalty programs, no card = no points but if your Family Card is presented, the waiter/manager must swipe your card for points. If they are offline, they will need to follow a manual process - but there is no reason why (if you have presented your card) that the points are not accumulated.
Each time points are accumulated, you should be presented with an Accumulation Receipt - if not, please ask them to provide one for you. We will get in touch with you to ensure that the missing points are accumulated.
Kind regard
Bev Cornwell
Customer Care Manager