Nonsense company, poor poor service

Booked a bus from Durban to PRETORIA, the bus left at 21h45 as opposed to 21hoo hours. Booked a return bus to Durban for 20hoo hours. The bus didn't arrive until 00h14 There was a shuffle along with people waiting for the 21hoo passengers and 22hoo passengers The supervisors on shift were not explaining what was happening or why we were delayed I had to call the call centre to complain before a bus was to be sent to us. Another problem was before this wed see buses dropping people off and leaving empty. The bus has now broken down in PMB, we requested they book us a taxi to take us to Durban and we're refused because of insurance reasons. I called the call centre and spoke to Asemahle and Zamxolo requesting a partial refund so as to exclude the company from their "INSURANCE" worried and was told that they will get back to me after taking my number. On follow up they've stopped taking my calls. I spoke to WESLEY at the Durban offices who had explained the reasons for not getting a taxi and requested the number for the manager *****fuses to authorize. Wesley also failed to explain how the insurance issue of us taking a taxi and some of the other passengers loading on and standing on a bus that came by was different. I called the head office and the number would reject me constantly.