No service, which the Manager on duty condorns

On the 9th November at 11:50. Upon entering the establishment Lenasia Spur trade route mall, no waiters in the front of the store to seat the customer. So i proceed to enter with no assistance and choose a place to be seated. After 25 minutes of being ignoed by the Spur Staff, decided to leave. I decided before i leave, to express my disappointment to the Manager on duty. I asked the waiter on my way out to call the Manager. The manager which arrived, i explained the situation in detail and to my dismay, he condorned the bad customer service portrait by the Spur staff. If the manager on site condorns this behaviour, it makes sense why the service was non existent, if not pathetic. The branch was Lenasia Trade route mall