No service and the manager just looked at us

Hi my family and I haven't been to canal walk spur in months due to always having problems with the service ect. My family and I decided to give it a try again today and to our luck we ended up waiting over a half hour for someone to serve us. We saw the manager jason and shouted softly we have been here for a half a hour no one has helped us. And he just looked at us. Then a waiter went to another waiter and said you go serve them. Finally we got a waiter named arnold who was friendly and helped. He eve apologised for jason. We also waited for our coffee and got it cold. The manager jason also had his shirt heavily creased and hanging out and the buttons were un done so low you could see his vest. I won't come back again unless this is sorted. Every time there is a problem.