FM
Frank M
1 reviews | Active since Jul 2010
21 Oct 2015, 09:23
No points
I have contacted Spur head office, requesting the CEO email address, to no avail. I would like to formally complain that on far too many occasions, when visiting various Spur restaurants around the country, it seems to be a new custom to no longer swipe the family card but just to write down the card number on the back of the bill, with the promise that the points will be added later.... in about 50% of the cases, this does not happen... how many customers never receive their hard-earned points?
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Spur Steak Ranches's replyOfficial
22 Oct 2015, 12:41Hello frankm,
Thank you for taking the time to bring this to our attention. Stores should only be taking down the FC number when they are offline and should definitely not be daily practice. We understand your frustration since you have spent your hard earned money and should be getting the points when your FC has been given. We will definitely share your feedback with our loyalty department so that communication can be shared with the stores. After all the points that customer's earn and the vouchers they receive is what makes our loyalty program work..
Thanks again for taking the time to raise your concerns.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to bring this to our attention. Stores should only be taking down the FC number when they are offline and should definitely not be daily practice. We understand your frustration since you have spent your hard earned money and should be getting the points when your FC has been given. We will definitely share your feedback with our loyalty department so that communication can be shared with the stores. After all the points that customer's earn and the vouchers they receive is what makes our loyalty program work..
Thanks again for taking the time to raise your concerns.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply22 Oct 2015, 12:41
Official
Hello frankm,
Thank you for taking the time to bring this to our attention. Stores should only be taking down the FC number when they are offline and should definitely not be daily practice. We understand your frustration since you have spent your hard earned money and should be getting the points when your FC has been given. We will definitely share your feedback with our loyalty department so that communication can be shared with the stores. After all the points that customer's earn and the vouchers they receive is what makes our loyalty program work..
Thanks again for taking the time to raise your concerns.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to bring this to our attention. Stores should only be taking down the FC number when they are offline and should definitely not be daily practice. We understand your frustration since you have spent your hard earned money and should be getting the points when your FC has been given. We will definitely share your feedback with our loyalty department so that communication can be shared with the stores. After all the points that customer's earn and the vouchers they receive is what makes our loyalty program work..
Thanks again for taking the time to raise your concerns.
Kind regards
Nicole Lewis
Customer Care