No food nor answers

This evening, I phoned the Redwood Spur just before 19:00 to place an order for a take-away to be delivered to my home. I first enquired about how long it would take as I had two young children to feed and I would not have ordered if the estimated time would be too long. I was assured that it would take twenty minutes to half an hour for my food to be delivered. After more than an hour's wait, I phoned the branch to enquire (politely) about my order. The woman asked me about my order and then disappeared from the phone. After 5 minutes of me waiting to be spoken to, they put the phone down. I redialled and asked to speak to the manager, and again, the phone was put down in my ear. I did eventually get hold of the manager who offered no apology nor explanation. <br> It is now 8:37 and I still have no food, no explanation and no apology.