No follow up as promised

On 1 May we had the absolute misfortune of having breakfast at Bluff Spur. Our entire experience was a ********** disaster. One family member was so enfuriated that she actually walked out of the restaurant. There was no attempt made by management to remediate the situation. After paying my bill I spoke to Willie, the manager, and expressed my extreme dissatisfaction with the lack of effort to fix a very bad situation. I was asked for my Contact details and promised a follow up call. it is now the evening of 6 May and I am yet to receive a call. This distinct lack of customer service or follow up has placed the last nail in the coffin that is the shocking service of Bluff Spur. If a customer feels so passionate about their experience that they will remain behind and address it with the manager, surely Management could have the courtesy of making a phone call?! I am absolutely disgusted. Shame on you Bluff Spur! you can spend millions upgrading, but your service and lack of follow through will keep holding you down!