No Customer obsession

After taking my daughter to play some games they needed the toilet, I thought perfect so now we can move from the games to spur. When My family arrived we waited to be tended to by the hostess but while waiting my daughter needed the toilet. We waited for 3 minutes before you hostess arrived, at this point already I was not impressed as my daughter needed to toilet but had to wait for 3 minutes.<br> Then when I complained to the front hose manager he walked over to me and said sorry, but was he really as he was smiling when he apologized for the fact that your managers was to busy counting money while your customers are waiting to be seated.<br> As a manager you should specialize in all areas of your business and should your hostess not be available then as a manager you should step up and greet your customers and update them as to what the situation is going forward.<br> At this point I was upset and felt the only way forward was to leave. We