1 reviews | Active since Mar 2009
Never again.
I was too well mannered to make a formal complaint when I visited your Spur restuarant<br> this Good Friday.because I was with 2 of my friends. <br> <br> I was shocked at the standard of the meal I ordered.<br> <br> I ordered a Hake with spinach and pumpkin and a side of chipsl.<br> How on earth you could validate the price of R21.90 for the chips I will <br> never understand. Shocking, cold tasted as though they had been reheated<br> and tastless. The pumpkin ws not properly mashed and had lumps, the<br> fish was a blob of white fish without any colour and full of water - in <br> otherwords half cooked from frozen. <br> <br> How you continue to run this restuarant and get away with this type<br> of quality will always be amazing to me. But it is my fault, I should<br> have refused to pay for this apology for food. <br> <br> I am sick and tired of South African restuarants who do not have<br> a manager taking care of quality control. I do not want to bring<br> race into my complaint but really this is generally the problem<br> because when I finally get hold of an owner or franchisee then<br> I can see why the quality is so bad.
Thank you for sharing your frustrating visit to Lone Wolf Spur with us. We are concerned to read that you felt the quality of the meals received were substandard and badly prepared. Please be assured that we will address your complaint with the owner/operator of this Spur.
Once internally investigated, we will be in touch to provide feedback. Please accept our apologies for any inconvenience or frustration caused - this is definitely not what Spur is all about as we always want our customers to leave happy and satisfied after a good meal.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your frustrating visit to Lone Wolf Spur with us. We are concerned to read that you felt the quality of the meals received were substandard and badly prepared. Please be assured that we will address your complaint with the owner/operator of this Spur.
Once internally investigated, we will be in touch to provide feedback. Please accept our apologies for any inconvenience or frustration caused - this is definitely not what Spur is all about as we always want our customers to leave happy and satisfied after a good meal.
Kind regards
Bev Cornwell
Customer Care Manager
