Negative attitude from the Manager Chchi

Had one of the most negative attitude from the Manager Chichi. I tried to order and collect my meal for my wife as she was not feeling well so that when I knock off I will pick it up and go home. On my purchase I also used my points, as I was about to add card for payment my phone freezed and took me back to main menu. Tried to start ordering again and realized that my points were deducted and could not retrieve the the previous order. I decided to go to the store and enquire of what could have went wrong. I meet 2 ladies at the entrance and start explaining my story. Was shocked by the response, as all I got is we don't deal with points in store call head office and work away to the computer and I re aproach her. And ask her to learn listening to the customer before responding. I tried relating my story but she continued with her negative attitude. Decided to walk out as I was not going to stand there and listen to her negative attitude. That's when I saw her name badge that she is a manager which she supposed to be leading her staff members with customer service. But its her who dishes out.