My mothers teeth broken by stone in Falcon Spur Clearwaters food and management treats my mother like cap because of this

<p>So my mother took us for a meal at spur in clearwater mall and bit on a stone in her food brakeing her teeth. The owner told her to fix it and he will refund the dental costs, but when my mother took the account to him for the refund him and his partner suddenly comes up with all kinds of excuses. my mother could have made big trouble fo them but just wanted her teeth fixed. the pain and discomfort she went through was rediculous. She is a single mother and woks hard to provide. we dont havemuch but she always tries her best just to be ****** by these managers. </p> <p>gready business men - liers and now we will take this to the health depoartment and courts if need be. Cant believe this not only does this show that they are not clean but arragonat and liers. </p> <p>Be warned</p> <p>This is what he send my mother after promissing her they will refund her money. knowing we dont have money as my mother told him she had to use the rent money</p> <p>Hi Carmen</p> <p> </p> <p>Without Prejudice.</p> <p> </p> <p>Thanks for your mail.</p> <p> </p> <p>We have no intention of dismissing your issue, but we are not experts in these matters hence the need for insurers who are specifically there to determine liability and the extent of such. Neither are we Dentists who can determine what damage is as a result of the stone.</p> <p> </p> <p>We offered a goodwill settlement as we value your custom, but as that was rejected we need you to follow the following procedure:</p> <p> </p> <p>Please mail us a letter detailing your claim as well as quantifying such.</p> <p> </p> <p>We will forward this to our insurers who will then handle the matter.</p> <p> </p> <p>Please note that as you have consulted an attorney we are unable to communicate further directly with you and all future correspondence would need to take place between our insurers and your attorney.</p> <p> </p> <p>Regards</p> <p>Hennis</p> <p>This is what my mother mailed him</p> <p> </p> <p>Good day Julian,</p> <p> </p> <p>I herewith to inform you formally that I have spoken to my attorney regarding the account for my dental work done thus far as previously discussed with you.</p> <p> </p> <p>Please be advised that on the 10th of March you confirmed that I should bring the account and you will refund me. I then did exactly that just to find your partner telling me that he will have to see what the insurance say ( you standing next to him and totally going back on your word. He informed me that the insurance will contact me – this I do not understand as I have nothing to do with your personal insurance or business insurance. This matter is between you and your insurance. Not between me and your insurance. Why am I now involved with your insurance claim. </p> <p> </p> <p>I was absurdly given an option of he pays this money after sending some fax to his insurance before Monday but then I can’t claim for the further repair on the last tooth that the dentist can only do on Thursday the 23rd as shown to you on my appointment card or I wait have once again the other tooth fixed out of my pocket again and then he will submit it to the insurance. I did not come to spur with my family, spending over R700 on our account and expect to find stones in my food and brake my teeth. Then be expected to spend thousands more because of the health hazards at your branch.</p> <p> </p> <p>Please advise that I hold you and your partners to your word and expect my money before start of Business Monday as I have financial responsibilities. As discussed the 3rd tooth filling has cracked and pulled away from the tooth as the x-rays will clearly show at the dentist and expect full payment on that as well. The next and final appointment as per the dentist is for Thursday 23rd of March 2017 at 10H30. Please be advised, I will get a quote before the appointment on the charges for this repair and consultation and this will be need to be paid by you before the appointment is due as I have now lost all trust in you and your word.</p> <p> </p> <p>If this matter is not resolved as above, I will have no alternative but to take this matter further and have legal actions taken with attorneys cost for your account.</p> <p> </p> <p>I could have taken this to the health inspectors and sued for pain and suffering and much more, but tried to get this matter resolved a.s.a.p. With no avail, just empty promises from your side.</p> <p> </p> <p>Due to the nature of my business all my incoming and outgoing calls are recorded and therefore I can forward you the conversation we had on the 10th of March if so requested where you confirmed you will refund me once I produce the account from the dentist.</p> <p> </p> <p>Awaiting your urgent reply.</p>