MP
Mugammad P
1 reviews | Active since Aug 2015
26 Oct 2015, 13:52
Moulded Rolls on the burger special
So, today myself and colleagues decided to order the burger special from Spur Tomahawk in Goodwood. We ordered 3 specials only find out that the rolls are moulded and one roll is missing from one burger besides that there was a funny smell coming from the burgers. If we did not notice the mould we would've eaten it and possibly have gotten sick. When we arrived at eatery again we spoke to the manager and they gave us a new order.....apologising for it in a defensive manner says a lot. Bottom line is hygiene is key in a family restaurant. BAD QUALITY AND SERVICE.
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Spur Steak Ranches's replyOfficial
28 Oct 2015, 15:34Hello Mugammedp,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply28 Oct 2015, 15:34
Official
Hello Mugammedp,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care