MS
Mark S
1 reviews | Active since Jun 2015
15 Jun 2015, 13:20
Monday madness mayhem
At 12:30 on the 09 of the 06, 2015, me and a friend ate at your restaurant, Spur Morning Glen. I am writing to let you know that both of us became seriously ill with food poisoning following the meal. You are legally obliged to serve food which is fit for human consumption under the terms of the contract between restaurant and consumer. Your failure to do so indicates that you are in breach of contract. As a result, we are legally entitled to receive compensation from you for our pain and suffering and out-of-pocket expense
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Spur Steak Ranches's replyOfficial
17 Jun 2015, 09:28Hello Mark_parky,
Thanks for taking the time to review Silver Pine Spur. We are very sorry to hear about the bad experience at the branch and the fact that you and your friend fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review Silver Pine Spur. We are very sorry to hear about the bad experience at the branch and the fact that you and your friend fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Spur Steak Ranches's reply17 Jun 2015, 09:28
Official
Hello Mark_parky,
Thanks for taking the time to review Silver Pine Spur. We are very sorry to hear about the bad experience at the branch and the fact that you and your friend fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review Silver Pine Spur. We are very sorry to hear about the bad experience at the branch and the fact that you and your friend fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care