LM
Lebohang M
1 reviews | Active since Jun 2011
12 May 2015, 10:41
Member No: ***60 6214
I gave the waitress my family card together with the bill when paying. I've checked the online statement I see the points are still not reflecting. This means she did not capture them at that point. I sent an email to the store with proof, but I didn't get any response.
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Spur Steak Ranches's replyOfficial
12 May 2015, 11:13Hello ModikoaL,
Thank you for taking the time to bring this to our attention. It usually takes 72hr for the points to reflect after the family card has been swiped, which means by now the points should have reflected on your card. Please hold on to the receipt as we will be taking this up with the store to investigate.
Please accept our apologies for the inconvenience this may have caused.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention. It usually takes 72hr for the points to reflect after the family card has been swiped, which means by now the points should have reflected on your card. Please hold on to the receipt as we will be taking this up with the store to investigate.
Please accept our apologies for the inconvenience this may have caused.
Kind regards
Customer Care
Spur Steak Ranches's reply12 May 2015, 11:13
Official
Hello ModikoaL,
Thank you for taking the time to bring this to our attention. It usually takes 72hr for the points to reflect after the family card has been swiped, which means by now the points should have reflected on your card. Please hold on to the receipt as we will be taking this up with the store to investigate.
Please accept our apologies for the inconvenience this may have caused.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention. It usually takes 72hr for the points to reflect after the family card has been swiped, which means by now the points should have reflected on your card. Please hold on to the receipt as we will be taking this up with the store to investigate.
Please accept our apologies for the inconvenience this may have caused.
Kind regards
Customer Care