managers bad attitude

my wife phoned the store to book a table for 14 people for a birthday the manager (Louise) said that spurs policy there s no bookings she said ok thanx and hanged up .I told that's not right just phone the dbn north branch and they were willing to take our booking .I then told my wife to phone Louise back he answered the phone said wife he cant deal with this and gave the phone to Lucky he hanged up the phone.I decided to phone louise he first said that my wife is a **** in that words.I asked for head offices or the owners number and he bluntly refused.I told him that the dbn north one is willing take our booking he said to me that dbn north is alson one of there branches . I told him that he has really got a bad attitude and he told me even if I complain they gona send it back to him. I really couldn't believe the arrogance of this manager there was no customer service.I then told my wife to phone the Musgrave spur wich was happy to have us ,we had a lovely afternoon there.Louise can learn customer service from this store.Its a shame that managers like this damages a stores reputation as its not there money invested in the business . I personally will never go to that spur again