Manager without principles and appalling customer service

<p>On the 26 December 2016, between 18:15 and 18:21 my family of 3 and I were at the Spur in Silverstar Casino que waiting for a table.</p> <p>Another family of 5 was patiently waiting for a table to be seated and a rude entourage of 4 individuals bolted in front of all of us and took the first free available table.</p> <p> </p> <p>The family in front of us and myself asked for the mangers (Bongiwe and Clement) to assist with this rude behavior.</p> <p>My problem is that both managers ignored our request to address to this entourage that there is a que and seating order based on number of seats required. Instead Clement wanted to offer us an alternative table. </p> <p> </p> <p>This response from the managers shows a lack of principle and customer service. My family and the other family are totally appalled at this behavior and we will make sure that we inform all our family, friends and colleagues of this experience from the managers of Spur in Silverstar Casinofrom this day onwards. </p>