Manager spoils a great day and meal

My bad experience started at the end of our meal. I wanted to use my phone number to claim my rewards points. The manager told me the i have to download the spur app. Up until now I used my phone number. I told the manager that i don't wont my details on the spur website. I then ask the manager to assist me with this issue. He then told me if I don't download the app he can't help. I told he that he should make a other pan to assist me. He refused and just walked away, even after I call him back. Spur is now *****ing my points and did not use my R50 vouchers that was available. I've lost all faith in Spur, you can cancel all my rewards and voucher as I will no longer use them. The food quality was very poor, my rump was tuff and compared to other restaurants were the service is better and the food quality is much than at spur. Harry Hermsen ***