Manager poor/bad service

Had a Kids party 9 april for 10 kids, 5 Moms informed us afterwards on our social media platform how RAW!!! the pizza's and food were...I made contact with Conrad (Manager) same day about the complaint, very arrogantly, no people skills or professional mannerism or work ethics when speaking to him. He promised(Conrad manager) will speak to the owner Mr Lilo Savva, and get back to me the next morning...., Today 14h30 10 April I gave Conrad a call to follow up, he had the same unprofessional tone, with absolutely no manners, arrogant and with no empathy to the compliant, saying the owner did come in, but had no time to respond to his customers complaint and will get back to me again the next day only. I informed him this is not good enough and need to resolve the matter immediately, talking over me, no respect no personal skill when dealing with the people/client's complaint. This is not the first time this Spur Eagle Ridge William Moffet gives such poor service delivery and with really bad food presentation...I now have no other option as to take this matter to the health and safety forum, as this is a huge health concern, as the Moms of the kids that was at the party afterwards informed us about the RAW food taken home in the take away container, of which the moms then realized the danger their kids could be in, having to eat raw food from Spur...I will also lodge a formal complaint to Spur head office, and "Hello peter.com" Myself managed a top restaurant based in Summer stand many years ago, and cant believe the caliber managers in charge of peoples life, health and safety issues at this particular spur, again Conrad, if you could just have listened to your client and concern, however you just wanted to have your say, and brush this issue off...This time you will have to re-think of the way your treat your customers, your customer is "always" right...Mr Savva I sent you a personal message, and await some feedback as well....