Manager lies and shouts at clients

Good day to whom it may concern

I would like to express my utter disgust at your San Fransisco Branch in Strand Western Cape.

On the evening of March the 6th 2018 we went to San fransisco spur for the rib special as advertised on facebook. Their facebook page advertised a rib special at R94.90 which they denied. My Wife took a screen grab of the advert to show upon us getting there. We ordered a Calamari and Buffalo wing starter that took more than half an hour to get to us and when it arrived the waiter dropped the food all over our table and ruined my camel jersey. They did not clean the table, I asked a trainer waiter for a cloth so i could wipe the table as well as the seat down. Upon them bringing a new starter half of the calamari that was served was cold, dirty and had hair in it, making it evident that they just put the same things on the plate.

When asking for the special the waiter advised that they are not running the special even though it was advertised on their facebook page. We presented the screen grab and even went on the facebook page to show them the advert. He called the manager on duty who advised that they are not running the special and the facebook page is shared by them and Indigo Spur Waterstone somerset west.

I told him that the advert is on their page and they have to honor what has been advertised even though he was clearly not aware of the situation. The act of putting an advert on and not honoring it is false advertising and against the consumer protection act. He raised his voice and told me that I am not listening to them and he will not honor the adverti*****t but will call the waterstone branch (Indigo Spur) to confirm if they are running it. He stormed off saying he was going to call them. when he walked off i called them and the line was busy. To my shock he returned within literally half a minute and advised they are also not running it and he spoke to the manager on duty there who confirmed they are not running a special.

I asked him for the bill and he still went on a rant about how this is not false advertising and it is not his problem that there is no special. I again asked for the bill and he continued to rant and rave making a scene and embarrassing me and my wife.

eventually he left and i called Indigo Spur to confirm the special and they confirmed that there is indeed a special and made a reservation for myself and wife. Upon us getting to Indigo Spur we spoke to the manager Stanley who confirmed that no one called him and the special is indeed valid and that they do not share a facebook page despite them being under the same owner. He gladly assisted us and we were served with the meal at the advertised price.

We live in Strand and will NEVER EVER recommend or return to San Fransico Spur ever again. The fact that a MANAGER BLATANTLY **** is completely shocking. We will drive past san fransico spur as well as the one in somerset mall as the service is horrible and management has not client relation s****s at all.

Spur Waterstone (indigo) Is the best Spur in the area and so far the best of all out of our experiences at various branches.

I feel that me having to pay for the poor quality and food that was dropped on the floor and reserved is atrocious and shows what San Fransico Spur thinks of clients and would like some resolve to come from this complaint.

I would like a written apologie from the manager who was on duty that evening and either to be refunded or a meal to be offered for this completely shocking service and lies that one of your managers delivered to clients. on an evening where the restaurant was not busy at all.

Regards

Evan Jonathan