pR
peter R
1 reviews | Active since May 2013
15 Nov 2015, 07:32
Management don't care
It has been a week since I complained about my experience at lone wolf and it simply proves my point that this spur does not cate about the customer. As long as they get there money who cares.I have not had a single call or email to apologize for my bad experience. Head office respond with a simply 'WE WILL INFORM THE OWNER/OPERATOR AND MANAGEMENT AND FEEB BACK WILL BE GIVEN TO YOU SHORTLY ' well a week later how much longer do I need to wait. In this industry when I I get complaints I call the customer as soon as possible to apologize and improve. But spur lone wolf is above us all.
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Spur Steak Ranches's replyOfficial
17 Nov 2015, 10:40Hello rockhillp,
Thank you for taking the time to follow p regarding your recent experience. Your complaint was definitely shared with the store and was dealt with by a customer care agent by the name of Nosi. Wayne from Lone Wolf Spur confirmed that he had made contact with you and apologised for the bad experience you say you had. According to the case notes for your complaint, Nosi called you on 16 Nov 2015 to confirm that you did indeed receive feedback from the store, which you confirmed you did and that you were happy with the feedback that was provided to you. We have since closed this case.
We will get the store to give you another call.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to follow p regarding your recent experience. Your complaint was definitely shared with the store and was dealt with by a customer care agent by the name of Nosi. Wayne from Lone Wolf Spur confirmed that he had made contact with you and apologised for the bad experience you say you had. According to the case notes for your complaint, Nosi called you on 16 Nov 2015 to confirm that you did indeed receive feedback from the store, which you confirmed you did and that you were happy with the feedback that was provided to you. We have since closed this case.
We will get the store to give you another call.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply17 Nov 2015, 10:40
Official
Hello rockhillp,
Thank you for taking the time to follow p regarding your recent experience. Your complaint was definitely shared with the store and was dealt with by a customer care agent by the name of Nosi. Wayne from Lone Wolf Spur confirmed that he had made contact with you and apologised for the bad experience you say you had. According to the case notes for your complaint, Nosi called you on 16 Nov 2015 to confirm that you did indeed receive feedback from the store, which you confirmed you did and that you were happy with the feedback that was provided to you. We have since closed this case.
We will get the store to give you another call.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to follow p regarding your recent experience. Your complaint was definitely shared with the store and was dealt with by a customer care agent by the name of Nosi. Wayne from Lone Wolf Spur confirmed that he had made contact with you and apologised for the bad experience you say you had. According to the case notes for your complaint, Nosi called you on 16 Nov 2015 to confirm that you did indeed receive feedback from the store, which you confirmed you did and that you were happy with the feedback that was provided to you. We have since closed this case.
We will get the store to give you another call.
Kind regards
Nicole Lewis
Customer Care