TP
Tanya P
1 reviews | Active since Jan 2013
11 Dec 2015, 20:13
Lying to clients
We are registered secret tribe members. Kids birthdays were Nov and Oct. I called the call centre before to confirm how long the vouchers last and they didn't say anything about having the smses when we go. When I got there the waiter and manager advised that we cannot get the meals for the kids as we do not have the smses. What is the use of<br> Having registered cards if u need a sms. I am totally disappointed as this is totally ridiculous. We always go to spur but after this I don't think spur is one of my favourites anymore
Helpful (0)
Replies (1)0
Replies (1)
Spur Steak Ranches's replyOfficial
14 Dec 2015, 13:19Hello tanjies1,
Thank you for taking the time to bring this to our attention. We do apologise for the any inconvenience you have experience and that the incorrect information was giving to you. You certainly do not need the sms to claim the birthday voucher, all you need are the secret tribe cards. The waiter uses the cards to claim the birthday voucher and not the sms. If the cards are registered and you had them with you on the day you wished to claim the vouchers then there should have been no problem. We will definitely address this with the management team at Falcon Arrow so that they can ensure that all waiters are clued up on the correct process when claiming secret tribe birthday vouchers.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to bring this to our attention. We do apologise for the any inconvenience you have experience and that the incorrect information was giving to you. You certainly do not need the sms to claim the birthday voucher, all you need are the secret tribe cards. The waiter uses the cards to claim the birthday voucher and not the sms. If the cards are registered and you had them with you on the day you wished to claim the vouchers then there should have been no problem. We will definitely address this with the management team at Falcon Arrow so that they can ensure that all waiters are clued up on the correct process when claiming secret tribe birthday vouchers.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply14 Dec 2015, 13:19
Official
Hello tanjies1,
Thank you for taking the time to bring this to our attention. We do apologise for the any inconvenience you have experience and that the incorrect information was giving to you. You certainly do not need the sms to claim the birthday voucher, all you need are the secret tribe cards. The waiter uses the cards to claim the birthday voucher and not the sms. If the cards are registered and you had them with you on the day you wished to claim the vouchers then there should have been no problem. We will definitely address this with the management team at Falcon Arrow so that they can ensure that all waiters are clued up on the correct process when claiming secret tribe birthday vouchers.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to bring this to our attention. We do apologise for the any inconvenience you have experience and that the incorrect information was giving to you. You certainly do not need the sms to claim the birthday voucher, all you need are the secret tribe cards. The waiter uses the cards to claim the birthday voucher and not the sms. If the cards are registered and you had them with you on the day you wished to claim the vouchers then there should have been no problem. We will definitely address this with the management team at Falcon Arrow so that they can ensure that all waiters are clued up on the correct process when claiming secret tribe birthday vouchers.
Kind regards
Nicole Lewis
Customer Care