EG
Emmanuel G
1 reviews | Active since May 2011
28 Nov 2015, 10:51
LIVE WORM IN MY FOOD!!!
LIVE WORM IN MY FOOD!!!!!!<br> <br> On the 27th of November 2015 i took my family to the Golden Falls Spur (3 Kids and 3 Adults).<br> We ordered our food and I said the the Steak should be Medium to Rare, but when it arrived it was well done and hard as a rock.<br> The Lamb chops was ice cold.<br> i complained to the waiter, then he brought us new food, while eating the food,<br> I CAME ACROSS A LIVE WORM IN MY PLATE..<br> THIS IS TOTALLY RIDICULOUS AND I AM SO DISAPPOINTED THAT THE FOOD IS NOT CHECKED PROPERLY BEFORE LEAVING THE KITCHEN.<br> MY MOM WAS THROWING UP AND FELL SO SICK AND SHES 68 YEARS OLD.<br> I HAVE A VIDEO OF THE WORM IN MY PLATE .<br> <br> A REALLY ANNOYED CUSTOMER!!!!!<br>
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Spur Steak Ranches's replyOfficial
30 Nov 2015, 12:53Hello EMO1982,
Thank you for taking the time to bring this to our attention and we do apologise for the experience you say you had at Golden Falls Spur. We see that you have been in contact with Ralston from customer care who advised that he would urgently address this with the store. Teeza from Golden Falls Spur advised that contact has been made with you and feedback was provided.
Ralston will call you by close of business on Tue 1 Dec to confirm that you are happy with the feedback that has been provided to you.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise for the experience you say you had at Golden Falls Spur. We see that you have been in contact with Ralston from customer care who advised that he would urgently address this with the store. Teeza from Golden Falls Spur advised that contact has been made with you and feedback was provided.
Ralston will call you by close of business on Tue 1 Dec to confirm that you are happy with the feedback that has been provided to you.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply30 Nov 2015, 12:53
Official
Hello EMO1982,
Thank you for taking the time to bring this to our attention and we do apologise for the experience you say you had at Golden Falls Spur. We see that you have been in contact with Ralston from customer care who advised that he would urgently address this with the store. Teeza from Golden Falls Spur advised that contact has been made with you and feedback was provided.
Ralston will call you by close of business on Tue 1 Dec to confirm that you are happy with the feedback that has been provided to you.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise for the experience you say you had at Golden Falls Spur. We see that you have been in contact with Ralston from customer care who advised that he would urgently address this with the store. Teeza from Golden Falls Spur advised that contact has been made with you and feedback was provided.
Ralston will call you by close of business on Tue 1 Dec to confirm that you are happy with the feedback that has been provided to you.
Kind regards
Nicole Lewis
Customer Care