Let down at Spur Goodwood

I went to the Spur in Goodwood the other night while waiting for a client finish his rating for Karate. I was quiet hungry and ordered the Spur burger. There was somewhat of a let down here. The food wasn't that hot and the waitress spoke very softly.If you had a ho**** voice, please verbalise this. If you don't speak up, people will struggle to hear you. Although I was hungry, I was the one who should have sent it back. The waitress could have taken the food the moment it came away from the kitchen, not letting it stand. Come on, hot food sells on a chilly night, not luke warm food.